Open 24/7 · Richmond dispatch
Plumbing and heating repair in Richmond, BC. Price agreed before we start.
No heat, a burst pipe or a drain backing up? Call or text the Encano team any hour. Free assessment in Richmond, one flat price in writing, and a 1-year workmanship warranty.
Serving Richmond, Vancouver, Burnaby, Surrey, Delta, New Westminster, White Rock
- Google5.047 reviews
- Family-owned in Richmond, BC
- HomeStars4.912 reviews
- Open 24/7, call or text
- Free assessment in Richmond
- Flat price in writing before work starts
- English, Portuguese and Spanish
Heating season runs October to April
No heat tonight? Boilers and furnaces, repaired or replaced.
Richmond townhouses run on hydronic boilers and radiant floors; detached homes mostly on gas furnaces. We work on both: diagnose the fault, quote it flat, fix it, and tell you honestly when a replacement makes more sense than another repair. Want to move off gas and add cooling? We install heat pumps too.
- Boiler RepairNo heat, low pressure or a leaking boiler, fixed with a flat price first.
- Boiler InstallationCombi and high-efficiency boilers sized to your home, not the old nameplate.
- Furnace RepairFurnace not starting or blowing cold air? Diagnosed and repaired, 24/7.
- Furnace InstallationHigh-efficiency gas furnace swaps with venting, drain and clean-up included.
- Heat Pump InstallationHeating and air conditioning in one electric system, sized to your home.
Smell gas? Leave the house first and call FortisBC's 24-hour emergency line at 1-800-663-9911. Then call us.
Plumbing fixed the first time
Burst pipes, slow drains, cold showers and leaks you can hear but not see. Camera inspection and thermal imaging mean we find the cause before we open anything.
- Emergency PlumberBurst pipe, sewer backup or flood. Call or text day or night.
- Drain CleaningSnaking, hydro-jetting and camera inspection for slow or blocked drains.
- Water Heater RepairHot water tank and tankless repair or replacement, often the same day.
- Leak Detection & RepairThermal imaging to find hidden leaks before we open a wall.
- Gas Fitting & Gas LinesGas lines for water heaters, ranges, BBQs, dryers and fireplaces, plus leak repair.
Also: faucets, toilets, showers, kitchen and bath rough-ins, sump pumps, backflow testing and strata maintenance. See every service
Open now · 24 hours, 7 days
Pipe burst at 2 a.m.? Call or text. We pick up.
Shut the main water valve if you can, then call or text. The Encano team answers 24/7 and tells you what happens next, including the price, before anyone touches a tool.
You know the price before the wrench comes out
Reviews keep mentioning the same thing: the job and the cost are explained ahead of time. That is how every job runs.
The hourly surprise
- Clock starts at the door, total unknown until the end
- Extra trips and parts runs land on your bill
- Upsells mid-job, decided on the spot
- Mess left for you to deal with
The Encano flat rate
- Free assessment in Richmond, then one price for the job, in writing
- Anything new found on the job: we stop and ask first
- Only what is needed (customers say so in their reviews)
- Clean-up included and a 1-year workmanship warranty
How a call with us works
- 01
You call or text
Day or night. Tell us what is happening; a photo by text helps. You get a straight answer on whether it can wait.
- 02
Flat price first
We look at the problem and give you one price for the job, in writing, before any work starts. No meter running.
- 03
We fix it
Our team does the repair, tests it with you watching, and explains what failed and why.
- 04
Clean up, covered
Old parts out, floors wiped, area left as we found it. The workmanship is covered for one year.
A family business, not a call center.
Encano is a family business based in Richmond. When you call, you talk to the team that does the work, not a call center. Almost every review says the same things: on time, clear about the cost, and done without fuss.
We speak English, Portuguese and Spanish.
- Years serving Metro Vancouver
- 10
- Of our work is repeat customers
- 75%
- Jobs completed
- 5,000+
- Google reviews, all 5 stars
- 47
- Hours a day, every day
- 24
- Cities covered
- 7
Recent work, straight from our Google profile
Real jobs in real Metro Vancouver basements and washrooms, photographed on site.
Hydronic gas boiler service Boiler + indirect hot water tank 
Toilet swap: before 
Toilet swap: new unit going in
Copied word for word from our Google profile.
Philipe BolzanGoogle review · a month ago
Awesome service. Reliable and experienced technician. Solved the problem with my toilet in 15 minutes hassle-free
Sabrynna CaGoogle review · 2 months agoexcellent 🤩 …
Onilton MacielLocal Guide · 3 months agoEddie is amazing. He is professional and quick in resolving the issues. He has very fair prices. Highly recommend!
Pam AndrewsLocal Guide · 3 months agoGreat service. Eddie is knowledgeable and informative. Arrived very quickly and did an excellent job.
Vivian WongGoogle review · 5 months agoWe had a kitchen sink emergency Sunday night and Eddy saved the day. Showed up Monday morning as promised, stayed patient through a tricky clog, and clearly knew exactly what he was doing. Price was more than fair. Highly recommend Eddy if you need a plumber you can trust. Thank you very much Eddy!
BY KGoogle review · 5 months agoReally thankful to Ed for replacing our kitchen sink and garbage disposal. The service was fast,very professional and the quality of work was excellent. Highly recommend!
John MondaniGoogle review · 6 months agoEd is great, timely, professional, friendly everything you want. Would recommend to anyone. Fair pricing and only recommends what is needed.
Luiz PortellaGoogle review · 7 months agoEddie is amazing! Great customer service and attention to details. He helped me with a leaky shower that needed a cartridge replacement and a couple of other minor repairs. 5 stars hands down. I recommend!
Eliane MirandaGoogle review · a year agoExcellent service! Ed quickly found an efficient solution to our problem without overcomplicating things. We truly appreciate his support, thank you!
Ingrid MonteiroLocal Guide · a year agoAmazing company ⭐️⭐️⭐️⭐️⭐️
The MadaFakLocal Guide · a year agoAmazing company!
alex de salesGoogle review · a year agoEd is professional, honest, and my go to plumber now.
marmotageGoogle review · a year agoEd was fantastic! He showed up on time, quickly identified the problem, and fixed it with no hassle. Very professional, friendly, and reasonably priced.
rafael francoGoogle review · a year agoI had a really good experience with this plumbing service. The team showed up on time, were friendly and professional, and paid attention to the details. They found and fixed the problem quickly, cleaned up everything after, and explained what they did in a simple way. The result was great and made me feel relaxed. I totally recommend them and would call them again if I need help!
Leonardo SbardelottoLocal Guide · a year agoCalled Ed late at night, he didn’t hesitate. Fixed the busted pipe fast and stopped a disaster. Can’t thank him enough!
Stanley LauGoogle review · a year agoEd is the best plumber ever ! Best service and company ever !
CD SincGoogle review · a year agoExcellent service. Ed found a way around a complicated problem, fixed it and explained what he was doing to me. He was friendly, courteous and professional. Thank you so much!!
rachel lemosGoogle review · a year agoEd is very experienced and very responsive, I highly recommend this company
Hirtonio AndradeLocal Guide · a year agoAmazing service! Encano Plumbing & Drainage Ltd was super fast, professional, and paid great attention to detail. From the first call to the end of the job, they were friendly, clear, and easy to deal with. They showed up on time, gave a fair quote, and the work was done really well. I’d definitely recommend them to anyone looking for a plumber they can trust. One of the best service experiences I’ve had here in Canada!
Antonio mussiGoogle review · a year agoEd provides exceptional plumbing services! He combines expertise with a consistently friendly and transparent approach. Every time I’ve needed assistance, Ed has delivered prompt, reliable solutions, often going above and beyond by offering clear, practical advice to help prevent future issues. His dedication to customer satisfaction and proactive communication truly sets him apart. Highly recommended without hesitation!
Ivan LeungGoogle review · 2 months agoGreat work. Used for commercial and personal property. Met quotes and was available to bring in other trades when necessary to complete jobs efficiently.
gustavo de almeida françaGoogle review · 2 months agoEddie is super friendly, helpful, and transparent! Always making sure his clients understand what needs to be done and how much it will cost ahead of time.
Cris ReisLocal Guide · 3 months agoMr. Eddie, as always when we need him, performs the work quickly, accurately, and with great competence. The best one!
Flavio TruzziLocal Guide · 4 months agoI can't recommend Encano Plumbing & Drain enough! They came to replace my dishwasher and immediately ran into a problem left behind by the previous installers, a metal piece that had been incorrectly fitted and was completely blocking access to remove the old unit. Rather than giving up or charging me extra to come back another day, Ed handled it on the spot, cutting through the obstruction efficiently and professionally. What really stood out was how thorough and tidy he was throughout the whole job. He kept the work area clean, and didn't leave me with a mess to deal with, which honestly isn't always a given. On top of that, he went out of his way to help me get rid of the old dishwasher, which saved me a huge headache. This is exactly the kind of tradesperson you want: calm under pressure, resourceful when things don't go to plan, and genuinely helpful beyond just the bare minimum.
Makoto TaniguchiGoogle review · 5 months agoEddie was friendly, gave me a good quote, came in early and explained the tasks prior to starting and did an excellent job. Highly recommended.
Larissa RodriguesGoogle review · 6 months agoEddie is very responsible! Best plumber in Vancouver area. I called him due to an emergency and he stopped by at the same day. I highly recommend him. 10/10
Talitha NobregaGoogle review · 6 months agoSecond time using Encano Company, and Ed was amazing once again! He’s reliable, professional, and gets the job done quickly. Really appreciate the great service highly recommend!
Celine YinGoogle review · 9 months agoVery responsive, on-time and excellent service. Ed is very professional and knowledgeable. He helped us with installation of new hot water tank, garburator, dishwasher, washers/dryers, toilets and removal of the old ones. He also handled any other plumbing concerns we’ve got. He can do them all. Would highly recommend!
Nelson JrGoogle review · a year agoThe best , better than I expected.
Karri LamGoogle review · a year agoThis is a good company 👍👍nice staff, good service, recommend! …
Robson MacielGoogle review · a year agoExcellent professionals, they resolved everything perfectly, clean, fast and hassle-free work!
Celine YinLocal Guide · a year agoExcellent workmanship, quick response time and reasonable pricing! Would highly recommend.
Ana CeciliaGoogle review · a year agoSuper reliable and professional, I wouldn’t hesitate to call Ed again.
Leonardo SbardelottoLocal Guide · a year agoAlways reliable.
Ming LauGoogle review · a year agoAmazing company to work with and Eddie is Great . If you want great a Plumbing company , choose them !!!
DezzaGoogle review · a year agoDedicated service. 10/10 recommend.
Lucas J. SantosGoogle review · a year agoEddie is an excellent professional, always committed to delivering the best service. Thank you for meeting him!
Frederico LemosGoogle review · a year agoEd is a professional who updates himself in his work area and skillfly manages the service and its challenges.
Jay TeeLocal Guide · a year agoGreat service! Eddie provided great customer service.
Trendfashions VTGoogle review · 5 years agoEddie had to re-pipe my entire house due to faulty piping. It was a major job. He advised me to install many safety features too, as well as a new shower tower. I would highly recommend him, not only is he knowledgable but pleasant and professional. You are in good hands with canada place plumbing.
Dispatched from Richmond. Across the Lower Mainland.
Our base is on Alderbridge Way in Richmond. From there we cover 15 miles (about 25 km) from Richmond: the whole island, the City of Vancouver, Burnaby, New Westminster, Delta, Surrey and White Rock.
Questions people ask before they call
Still unsure? Text a photo of the problem and ask.
Yes. Call or text (604) 764-2031 at any hour. For a no-heat call, a burst pipe or a sewer backup we tell you right away what to shut off and when someone can be there. Non-urgent jobs are booked at a time that suits you, often the same day.
We look at the problem first, then give you one flat price for the job in writing before any work starts. The assessment is free in Richmond. Outside Richmond, travel time is charged and quoted before we come out, with a discount on it if you go ahead with the work. If we find something else along the way, we stop and ask before doing more. You never pay for a surprise.
Both. Heating is a big part of our winter work: hydronic boilers, combi boilers and forced-air gas furnaces, from no-heat repairs and tune-ups to full replacements. On the plumbing side we handle emergencies, drains, hot water tanks and hidden leaks.
We are based in Richmond and cover about 15 miles around it: Richmond, Vancouver, Burnaby, New Westminster, Delta (Ladner, Tsawwassen and North Delta), Surrey and White Rock. If you are just outside that area, call and ask.
Yes. Our workmanship is covered by a 1-year warranty. If something we installed or repaired fails because of how we did the work, we come back and make it right at no cost to you. Manufacturer warranties on parts and equipment apply on top of that.
Yes. When a job needs a permit from Technical Safety BC, the health authority or the city, we pull it ourselves. The job is only finished once it passes inspection, and you only pay for permitted work after it passes.
Yes. Besides houses and townhouses we work for strata councils, property managers and small businesses: shared drain lines, building hot water, sump pumps and planned maintenance. Tell us the building and the problem and we will quote it the same way, flat and upfront.
You can pay by card, cash or bank transfer once the job is done. The Encano team speaks English, Portuguese and Spanish, so you can explain the problem in the language you are most comfortable with.
Get your price
Send the basics and we will reply with next steps and a time. For anything urgent, calling or texting is faster.
- Open 24 hours, 7 days a week
- 1203-5911 Alderbridge Way, Richmond, BC V6X 4C6
- (604) 764-2031 · emergency@encanovan.com